Well we had a conference call today at work. I have to tell you I am so excited. I found out my store is in the top 10 in the nation in customer voice. I cannot tell you how excited I am. And my overall turnover is 12%...one of the lowest ever! My variances is one of the best in the company...so many shout outs for my store and myself. I cannot tell you how ecstatic I was. And of course I had to brag to all of my store partners and tell them how wonderful we are. Now if we get a 100% on our QASA audit...we can be the supremo Starbucks LOL
I am so sick and tired of being asked "So when are you closing?" I could strangle the newspaper and the news station for reporting this. So many people think it is next week. Hello, don't you think we would have told you already? Stop asking. We promise we will let you know as soon as we know. Now back off!
So a customer called corporate on me because I did not offer him an americano because the bold coffee was brewing. This is our conversation.
-I want a bold coffee
-ok I just pressed brew so it has about 2 and a half minutes. Do you have time to hang out with me or would you like the milder coffee?
-ok so are you going to wait
-ok do you want something else?
-a bold coffee
(now about 1 and half minutes has passed)
-well it still has about a minute
(now he is pissed!)
-I cannot believe I am coming to starbucks and I can't get a bold coffee. And why didn't you offer me an americano? Isn't that your policy I get an americano if I have to wait?
-no its not but if you would like one I would be more than happy to get you one
-no just forget it
and he storms off.
Oh so funny LOL
Michael is on a fishing trip right now, so I am home alone with the babies for a few days. It is going to be kinda nice not to have to deal with Michael's crabbiness. I am excited to have this weekend off. I haven't had a weekend off in I don't know how long. And now that it's summer and season is over, we get to relax and clean and I get to take lots of time off!
So one of my shifts is uber mad at me. I got a transferred shift from a store that is closing this coming weekend. Now mind you, I have been running the store with myself and 2 shifts. It's been hard and none of us can take time off. The one that is complaining actually did take 10 days off and it was a pain to find another shift to work her shifts. Anyways, so I get this transfer to make our lives easier and I told her that her hours will probably decrease by 5-7 a week because of the new shift and I want to be fair and give them all the same hours. She doesn't understand it. She is very selfish if you ask me. She is always wanting to leave early and get her shift covered. So she always ends up about 9 hrs less a week anyway. Oh well. It's my store and I will do as I wish.
Orion is talking so much now it is unbelievable. I can actually have a semi conversation with him. It is so cute. But he is repeating everything I say so I have to watch that. Orion is also now in a high back booster seat. Liana is now in a big girl car seat, no more infant carrier for her! Liana is standing on her own. No steps yet but she will just stand there for like 20 seconds without holding onto anything. She is feeding herself now too and no more bottles either! My they grow so fast. It just breaks my heart.